COVID-19 (Coronavirus) Update: March 23, 2020

Community Engagement

The coronavirus outbreak is challenging communities, relief organisations and healthcare systems throughout the world. Here is the latest update (as of March 23, 2020) on the actions Baxter Healthcare Ltd has taken to protect employees whilst also ensuring we are able to meet the critical needs of our customers and patients.

We would like to emphasise that during these unprecedented times Baxter stands ready to take every reasonable step possible to support our hospitals and healthcare partners over the weeks and months ahead. 

Since the emergence of COVID-19, we have taken proactive measures to protect employee workplace safety, provide aid to healthcare providers and those affected by the pandemic, and to maintain global supply of our life-saving and life-sustaining products. We are working closely with all relevant health organisations and authorities in Ireland to meet the increasing demand for Baxter products and services through inventory management and our pandemic preparations.

  • Maintaining Product Supply: Our global manufacturing operations are running at planned levels. We are proactively managing our inventory levels, stock levels in warehouses and transportation options, so we can act quickly as the situation changes. We expect and are seeing increased demand for some products and are monitoring customer ordering patterns to help ensure product availability for all of our customers. In Ireland we have seen an increase in ordering volumes over the past week. Our warehousing and distribution partner have not highlighted any changes to deliveries or services at this time. In Ireland we are working with the Critical Medicines Group and the Chief Pharmacist of Acute Hospitals Drugs Management programme in the HSE, and we understand they have communicated with all hospital pharmacists about responsible ordering so as not to disrupt the supply chain at this unprecedented time.

    If you require assistance – please see below:

Customer Services Dublin - Home Dialysis 

If you are a patient or healthcare professional using our home dialysis service, please contact: +353 (0) 12065522                                                  

Email: [email protected]

Customer Services Dublin - OPAT 
For compounding orders and enquiries, please contact: +353 (0) 12065544
Customer Services Dublin - Compounding 
For compounding orders and enquiries, please contact: +353 (0) 12065544
Customer Services Dublin - Hospital

For orders and enquiries about Baxter products used in hospitals, please contact:  +353 (0) 12065505 / +353 (0) 12065570

Email: [email protected]

Customer Services Belfast - Hospital and Home Dialysis

For orders and enquiries about Baxter products used in hospitals and if you are a patient or healthcare professional using our home dialysis service, please contact:

+44 (0) 800 0280826 

Email: [email protected]

      

  • Critical Support for Healthcare Providers: Our team is providing frontline assistance to healthcare providers as they manage the influx of critically ill patients requiring care. We are using virtual tools for training and individualised clinical support for our healthcare professionals.
  • Information for patients: Click here.
  • Protecting Our Employees: We immediately activated our response plan to protect our employees’ health and safety across all Baxter facilities. Our plan follows the guidelines provided by the Centers for Disease Control and the World Health Organization and includes steps such as symptom screening at building entrances, use of respiratory protection for key personnel, and restricting visitors at facilities. Our manufacturing employees continue to go above and beyond to help us continue to supply our life-sustaining products around the globe. Our existing flexible workplace policies have enabled our office and field-based employees to work remotely while maintaining business continuity. Business travel has been restricted. All Baxter sites are currently prepared to implement additional measures should the need arise.
  • Personal Protective Equipment (PPE): PPE, such as gloves, masks and gowns, is in high demand by healthcare professionals and companies like Baxter, as our infection control procedures require that all manufacturing employees wear PPE while on the job. We have worked collaboratively with our global network of suppliers to significantly ramp up the amount of PPE available for our employees and partners.