Contact Us
General Enquiries
This is intended for Ireland enquiries only; for non-Ireland enquiries, please use the contact us page for that specific Baxter location.
Ireland Head Office (Registered Office)
7 Deansgrange Business Park, Blackrock, Co.Dublin, A94 XD50
Tel: +353 (0) 1 2065500
Fax: +353 (0) 1 2065555
Email: [email protected]
Please do not submit CVs through this email. All job applications must be completed though the Careers Page
Customer Services
Customer Services Dublin - OPAT
For compounding orders and enquiries, please contact:
+353 (0) 12065544
Customer Services Dublin - Home Dialysis
If you are a patient or healthcare professional using our home dialysis service, please contact:
+353 (0) 12065522
Email: [email protected]
Customer Services Dublin - Compounding
For compounding orders and enquiries, please contact:
+353 (0) 12065596
Customer Services Dublin - Hospital
For orders and enquiries about Baxter products used in hospitals, please contact:+353 (0) 12065505 /+353 (0) 12065570
Email: [email protected]
Customer Services Belfast
Hospital and Home Dialysis
For orders and enquiries about Baxter products used in hospitals and if you are a patient or healthcare professional using our home dialysis service, please contact:
+44 (0) 800 0280826
Email [email protected]
General Customer Services – Online Portal: eServices
Existing customers can streamline order management with Baxter’s self-service online customer portal. With eServices, customers can track and trace current orders, view order history, download documentation, access product catalogues and make invoice enquiries and receive real-time online platform support.
Register: https://my.service.baxter.com/s/b2bselfregistration?language=en_US
Adverse Event and Product Complaint Reports
Pharmacovigilance Adverse Event reporting
If you have a drug safety concern or would like to report an adverse event.
Phone: +44 (0) 1635 206360
Email: [email protected]
For further information in relation to PV and adverse event reporting please click here.
Quality
Baxter’s Quality Team is responsible for reporting and monitoring all product related complaints and concerns.
Phone: +353 (0) 12065500
Product complaints:
Email: shs_compl[email protected]
For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]
Medical Information
Our Medical Information team works to inform and educate healthcare professionals about our products by providing clinical and scientific information that may support clinical decision-making.
Medical Information Online Portal is available to healthcare professionals, click here to find out how to register. Medical Information Online Portal Infographic.
Medical Information Online Portal: https://medinfo.baxterhealthcare.ie
Email: [email protected]
Phone: +44 (0) 1635 206345
Medical information cannot provide medical advice, individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.
Finance
The finance team deals with all invoicing and payment matters.
Credit to Cash
- Phone: +353 (0) 12065508
- Email: [email protected]
Accounts Payable
- Invoices should be sent to
- [email protected] (Baxter Healthcare Ltd.; Baxter Shared Services&Competencies Ltd);
- [email protected] (Baxter Healthcare SA Castlebar)
- Queries can be raised through our supplier portal - https://baxter.service-now.com/csm
Technical Service
If you require technical support for a Baxter device such as our dialysis machines and all other general enquiries, please contact:
Tel: 01 206 5524
Email: [email protected]
Peritoneal Dialysis (PD)
Tel: 1800 259 359
Home Hemo Dialysis (HHD):
Tel: 1800 844 421
Water Treatment Technical Services, Prismaflex & PrisMax 24 hour Helpline
Tel: 1800 844 450
Parts, Services and Technical Support
For technical assistance for products manufactured and/or distributed by Baxter Healthcare, please click the below link.
Corporate
Ethics and Compliance
Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.