Standing Together Against COVID-19

Community Engagement

Our 50,000 employees stand together with clinicians and care givers around the world who are on the front lines of COVID-19.      

"Our deepest gratitude goes to the healthcare providers and first responders battling the spread and impact of COVID-19, and my sincerest appreciation to our employees, whose tireless efforts are making a meaningful difference for patients globally," said Joe Almeida, chairman and CEO.

The COVID-19 pandemic is an unprecedented healthcare crisis that requires our complete support—even when obstacles seem the greatest. As a global leader in healthcare, we are focused on protecting the health and safety of our employees; increasing supply of our life-sustaining medicines and medical devices; expanding job opportunities globally to help meet increased product demand; and providing philanthropic support to impacted communities.

Here is the latest update (as of May 25, 2020) on the actions Baxter Healthcare Ltd has taken. We are working collaboratively on shared learning, and steps we can take in partnership, to prepare for a range of future scenarios.  

Generally, our overall status is back to near business as usual. Our teams remain working from home and we are working on action plans for when we are able to return to our offices and resume customer visits, although we appreciate this is likely to be some time away.

Maintaining Product Supply

  • For critical products, our global manufacturing operations are running 24 hours per day, 7 days per week, we have employed an additional 250 people across the UK and Ireland to continue to support this.  We are proactively monitoring and managing our inventory levels, stock levels in warehouses and transportation, so we can act quickly as the situation changes. 
  • We continue to work closely with the relevant health authorities to manage the high level of demand for our CRRT products.
  • Across our sites we continue to operate the highest levels of pandemic preparedness. We have recruited additional resource and continue to redeploy employees into areas where they are needed most, to ensure that all our operations are able to continue as normal.
  • Out of hours, we have an on-call system covering Customer Service, Pharmacy and Warehouse staff, who can facilitate emergency deliveries.

Supporting Reintroduction of non-COVID Treatment and Services

  • Throughout the pandemic, we have proactively managed our inventory levels, stock levels in warehouses and transportation options, so we can act quickly as the situation changes. We understand that non-Covid health services and elective procedures are starting to increase, and therefore the demand for some of our products is also likely to increase. We are in regular contact with our supply chain colleagues and continue to review forecasts to align with changes in demand. We will continue to monitor customer ordering patterns to help ensure product availability for all our customers.

    If you require assistance – please see below:

Customer Services Dublin - Home Dialysis 

If you are a patient or healthcare professional using our home dialysis service, please contact: +353 (0) 12065522                                                  

Email: [email protected]

Customer Services Dublin - OPAT 
For compounding orders and enquiries, please contact: +353 (0) 12065544
Customer Services Dublin - Compounding 
For compounding orders and enquiries, please contact: +353 (0) 12065596
Customer Services Dublin - Hospital

For orders and enquiries about Baxter products used in hospitals, please contact:  +353 (0) 12065505 / +353 (0) 12065570

Email: [email protected]

Customer Services Belfast - Hospital and Home Dialysis

For orders and enquiries about Baxter products used in hospitals and if you are a patient or healthcare professional using our home dialysis service, please contact:

+44 (0) 800 0280826 

Email: [email protected]

Technical Service

If you require technical support for a Baxter device such as our dialysis machines please contact: Tel: 1800 844421

Peritoneal Dialysis (PD)  

Tel: 1800 259359

Water Treatment Technical Services & Prismaflex 24 hour Helpline

Tel: 1800 844450

Critical Support for Healthcare Providers

  • Our team is providing frontline assistance to healthcare providers as they manage critically ill patients requiring care. We are using virtual tools for training and individualised clinical support for our healthcare professionals across our therapy areas.

Information for patients: Click here.

Personal Protective Equipment (PPE)

  • All Baxter employees have the PPE, such as gloves, masks and gowns, they require when working at any of our sites. We have taken measures to produce in house hand sanitiser and masks for internal use at our sites. We are also continuing to liaise with our suppliers to receive regular and sufficient supplies of PPE to ensure our teams can continue to work safely and effectively, including our frontline nursing service.

Protecting Our Employees

  • To continue to protect our employees’ health and safety across all Baxter facilities we are following the guidelines provided by the Centers for Disease Control and the World Health Organization. This includes steps such as symptom screening at building entrances, use of respiratory protection for key personnel, and restricting visitors at facilities. Our manufacturing employees continue to go above and beyond to help us continue to supply our life-sustaining products around the globe.
  • Our existing flexible workplace policies have enabled our office and field-based employees to work remotely while maintaining business continuity. Business travel has been restricted. We have started to implement detailed plans for when our office facilities are able to re-open.